Store Policies

Read our official terms, privacy guidelines, and service agreements.

Terms & Conditions

Welcome to MEC Book Shop (mecbookshop.com.lk). By accessing or using our website, online ordering, and web application, you agree to comply with and be bound by the following terms and conditions.

1. Use of the Site

The content of this website is for your general information and retail purchasing use only. We reserve the right to modify, suspend, or discontinue any aspect of the service at any time without notice.

2. Pricing and Product Information

We strive to ensure all descriptions, image representations, and pricing of stationery products and printing services on our website are accurate and up-to-date. However, in the event of a listing error, we reserve the right to cancel any orders placed for incorrectly priced items.

3. Payments & Orders

By placing an order, you agree to pay the designated transaction value. Payments are securely processed through our integrated payment gateways (e.g., PayHere). We do not store or process card numbers on our local databases.

4. Account Responsibility

Customers and merchants who register accounts on our portal are responsible for maintaining the confidentiality of their credentials. You agree to notify us immediately of any unauthorized access to your account.

5. Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising out of the use of this website shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Privacy Policy

At MEC Book Shop, we are committed to safeguarding the privacy of our website visitors, customers, and partners. This policy outlines how we collect, use, disclose, and protect your information.

1. Personal Information We Collect

We collect essential information to process your orders and provide services, including:

  • Contact details (Name, delivery address, phone number, email address).
  • Order history and transaction details.
  • IP addresses, web browser data, and site navigation details collected via cookies.

2. How We Use Your Information

Your information is utilized exclusively for:

  • Fulfilling customer orders and delivering purchased goods.
  • Processing secure online transaction payments.
  • Communicating order status and resolving support queries.
  • Improving and optimizing our web application performance.

3. Data Security

We employ robust digital encryption protocols (HTTPS/TLS) and host our database configurations in secure environments to prevent data leakage. We do not sell, rent, or lease your personal information to third parties.

4. Cookie Usage

We use session cookies to keep you logged in and preserve your shopping cart state. You can manage or disable cookies through your browser settings, though doing so may impact certain functionalities.

Refund & Return Policy

We want you to be fully satisfied with your purchases from MEC Book Shop. Please read our guidelines regarding cancellations, returns, and refunds below.

1. Refund Conditions

Refunds are initiated only under the following conditions:

  • The ordered product is out of stock or unavailable for delivery.
  • The delivered product is physically damaged, defective, or incorrect.
  • A transaction was charged twice due to system latency.

2. Refund Method & Processing Time

⚠️ IMPORTANT: In compliance with Sri Lankan payment gateway regulations, all refunds will be issued and credited back to the payment-initiated media (the original payment method, such as your credit/debit card, bank account, or mobile wallet) used for the purchase. No cash refunds will be provided for online payment transactions.

Once the return is received and inspected by our warehouse team, we will process your refund. The funds will be credited back to your original payment card/medium within **7 to 10 working days** depending on your financial institution's clearing periods.

3. Returns & Exchanges

If you receive a defective or damaged product, please notify us within **48 hours of delivery** via email (mecbookshop@gmail.com) or phone (034 439 9088). We will arrange a replacement or issue a full refund. Items must be returned in their original packaging and unused condition.

Delivery & Shipping Policy

We deliver stationery, books, and printing orders across Sri Lanka. Here are the terms governing our shipping operations.

1. Dispatch Timelines

Orders are processed and dispatched within **1 to 2 working days** after payment verification. Orders placed on Sundays or public holidays will be processed on the next business day.

2. Delivery Durations

  • Within Horana / Panadura local zones: 1 to 2 working days.
  • Western Province (other districts): 2 to 3 working days.
  • Outstation areas (island-wide): 3 to 5 working days.

3. Delivery Charges

Delivery charges are calculated based on weight, dimensions, and delivery location at checkout. Standard courier charges apply. Free shipping offers may be applicable for promotional order volumes.

4. Order Tracking

Once your package is handed over to our delivery partner, we will update the portal and send you a tracking ID. You can track the status of your parcel directly using our Track Order interface.